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What are the limits on my Bookmaker Visa Card?
| Point of Sale and ATM Withdrawal Limits |
| Daily ATM Cash Withdrawal Limit: |
$1,000.00 |
| Daily Point of Sale Limit |
$5,000.00 |
| Maximum amount per Point of Sale purchase |
$2,500.00 |
| Daily Total Limit |
$5,000.00 |
| Load and Account limits |
| Minimum Load from the Bookmaker Wagering Account |
$5.00 |
| Maximum Load from the Bookmaker Wagering Account |
$5,000.00 |
| Maximum balance at any one time |
$5,000.00 |
| PayWave Limits |
| PayWave Transaction Limit, without a PIN |
$100.00 |
For more information please read the Bookmaker Card Product Disclosure Statement (“PDS”) available here.
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Where can I use my Bookmaker Visa Card?
At any ATM, Visa payWave, Visa or EFTPOS terminal prepaid cards are accepted (subject to merchant discretion) at Australian retailers or online.
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Can I withdraw cash via POS (Point of Sale)?
Yes, in the majority of cases you can. However, the availability of cash-out at POS is at the merchant’s discretion.
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Can I change these limits on my Bookmaker Visa Card?
No. The limits on your Bookmaker Card are pre-set.
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Can I use my Bookmaker Visa Card like a Credit Card?
Although your Bookmaker Card is NOT a credit card, you can make purchases online much like a credit card. It is a pre-paid Visa debit card.
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How long does it take to transfer funds between my Bookmaker Account and my Bookmaker Visa Card?
If the funds in the Bookmaker Wagering Account are available for transfer then the transaction from your Account to your card is instant.
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How do I transfer funds from my Bookmaker Visa Card Account to my Bookmaker Wagering Account?
Log into your Bookmaker Account, Click on the ‘My Account’ section, then go to the Deposit area and select Bookmaker Card as a deposit option. Follow the prompts on screen. There is no minimum value when transferring funds from the Bookmaker Card to your Bookmaker account.
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Is this Visa Card issued by Bookmaker?
No, the card is issued by Cuscal Limited ABN 95 087 822 455, AFSL 244116. Ladbrokes Digital Australia Pty Ltd ABN 25 151 956 768, AFSL 484062 is involved in the promotion and distribution of the Bookmaker Visa card.
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The ATM took my Visa Card, what do I do?
Please contact the Company associated with the ATM to see if your card can be retrieved and notify Support on 1300 523 276 if you need a replacement card.
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What fees will I pay on my Bookmaker Visa Card?
Bookmaker itself does not charge any fees for the card. Fees may apply if you use your Card in an ATM where the owner has the right to charge a fee, this fee will be charged on top of your transaction.
Fees may also be charged if you lose your card and replace it with another one or if you dispute a transaction.
Fees and Charges to be paid by the Cardholder
| Card Issue and Funds Loading |
| Card Issue Fee |
Free |
| Funds credit loaded from the Bookmaker Wagering Account |
Free |
| Replacement Card Fee |
$5.00 |
| ATM Withdrawals |
| When using an ATM which is not part of the rediATM network |
ATM Owners Fees |
| When using a rediATM |
$2.00
(rediATM Usage Fee) |
| Point of Sale Purchases |
| POS Purchase |
Free |
| POS Purchase with cash out |
$0.50 |
| Foreign Exchange Fee (if Card is used for purchases or withdrawals in any currency other than Australian dollars or purchases with any merchant located outside Australia) |
2.99% |
| Account Keeping Fees |
| Balance Inquiry online |
Free |
| Disputed Transactions |
$20.00 |
| Bookmaker Client Services Calls |
Free |
The Bookmaker Card Financial Services Guide is available here. The PIN Mailer which came with your card also sets out the fees and charges associated with the Bookmaker Card.
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Why did I get charged $x for a cash withdrawal?
This is an ATM owner’s direct charge fee. This is outside of Bookmaker/eMerchants control. The ATM will tell you at the time of purchase what the transaction will cost you. For example, the ATM fee may be $2.50, and this will be charged on top of the value of your cash out.
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How much can I withdraw / transfer to my Bookmaker Visa Card?
You can only transfer your cleared funds. The withdrawal page shows your betting account balance (funds available to bet) and your withdrawable balance, which are funds cleared for withdrawal.
Note: All deposits must be turned over at least once before a withdrawal is permitted. Promotions and bonus terms may require additional turnover requirements to clear your funds, see your promo terms for more information.
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Can I use the Visa Card to make purchases online?
Yes. Your Bookmaker Card is a pre-paid Visa debit card. Simply transfer funds from your betting account to your Bookmaker Card and the transaction can be made anywhere Visa debit cards are accepted.
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There is a transaction on my Bookmaker Visa Card statement that is not mine. What do I do?
You will need to call us to discuss the transaction; if your card/PIN is compromised you will need to cancel your card immediately. Please contact support ASAP on 1300 523 276.
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Can I load personal funds onto the Bookmaker Visa Card?
No, you cannot load personal funds onto the card. You can only load wagering funds. Please refer to the Product Disclosure Statement for full details.
